Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the Bullet or PCNA website?
No. This site is run by BrandedItems, Inc., an authorized Bullet distributor in Tustin, California. Bullet is a product line of PCNA (Polyconcept North America); we sell Bullet products decorated with your logo and manage your order from quote to delivery.
I am a promotional products distributor. Can I order at net pricing or check a PCNA order here?
No. We sell to end customers such as companies, schools, hospitals and nonprofits. Distributors should contact PCNA directly at pcna.com for net pricing, samples, stock and the status of their own orders.
Can I buy a single item or a few pieces?
No. We only sell decorated products in quantity to businesses and organizations, and we do not sell single pieces or retail items. Each product page shows its decorated minimum as the first row of the price table.
I received a Bullet item as a gift. Can you send instructions or a replacement part?
We do not stock replacement parts or manuals for products bought from other companies. The product page lists the main features and specifications; for anything else, please contact the company that gave you the item.
Minimums and pricing
What is the minimum order?
Each item has its own decorated minimum, shown as the first row of the price table: Bullet tech and duffels often start at 20 to 50 pieces, drinkware at 25 to 150, and totes, pens and lanyards at 100 to 300. In addition, orders from new non-corporate customers have a $1,000 order minimum, or a $250 processing fee for smaller runs.
Does the price include my logo?
Yes. The price table on every product page is the decorated price: the product with your logo applied in the decoration method listed. Extra imprint colors or locations are priced on the quote.
Is there a setup charge?
Yes. Setup is a one-time charge per design and decoration method, $55 on most Bullet items and less on some pens. The setup charge for each method is listed on the product page. Whether setup is charged again on a reorder depends on the item, and your quote shows it.
Do you offer nonprofit or school pricing?
There is no separate nonprofit or school price list, but the decorated price drops at every quantity break. Send a quote request with your quantity and we will price it.
Artwork, proofs and samples
What artwork do you need?
A vector file (.ai, .eps, .svg or a vector .pdf) works best, with Pantone (PMS) colors if you have them. If you only have a .png or .jpg, send it anyway and our art team will prepare it for the decoration method.
Will I see a proof before production?
Yes. Every order gets a free digital proof showing your logo on the item you picked, with the imprint size and colors. Production starts only after you approve it.
Can I get a sample?
Samples depend on the item. Ask your account manager when you request a quote.
Do you keep our artwork for a reorder?
Yes. Tell us the previous order or the item and we will find your artwork, so a reorder can go straight to a proof.
Ordering, production and shipping
How do I place an order?
Request a quote from any product page or call 800-827-2630. Your account manager confirms stock (within one business day), pricing and the proof by email, then sends a payment link or invoice.
How long does production take?
It depends on the item and the decoration method. Give us your in-hands date with the quote request and we will confirm production and shipping time before you order; rush production is available on many items.
Can you ship to more than one address or use our shipping account?
Yes. Send the addresses, or your carrier and account number, with the quote request. Otherwise shipping is quoted with your order.
Do you ship to Canada and other countries?
Yes, international shipping can be arranged. Send a quote request with the destination country and city, and we will quote shipping with the order. Duties and import taxes depend on the destination.
How can I pay?
By credit card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client after that.
What are your business hours?
Our team works continental US hours, 6 am to 5 pm Pacific time. Quote requests sent after hours are answered the next business day.
Still have a question? Contact us or call 800-827-2630.